Return & Refund Policy

Return & Refund Policy — True Love

Last updated: October 2025

Thank you for shopping with True Love!
We hope you love your purchase, but if for any reason you’re not completely satisfied, we’re here to help.

1. Returns

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return:

  • The item must be unused, unworn, and in the same condition that you received it.

  • It must include all original tags, packaging, and accessories.

  • Proof of purchase (receipt or order confirmation) is required.

Items returned without prior authorization will not be accepted.

To start a return, please contact our customer service team at:
📧 support@truelove.store

Once your request is approved, you’ll receive:

  • A return shipping address

  • Instructions on how to properly send your item back

⚠️ Customers are responsible for return shipping costs.
⚠️ We recommend using a trackable shipping service to ensure safe delivery.
True Love is not responsible for lost or untraceable packages.

2. Non-Returnable Items

Some types of products cannot be returned, including:

  • Personalized or custom-made items

  • Gift cards

  • Intimate or personal care products

  • Perishable goods (e.g., food, flowers, plants)

  • Hazardous materials, flammable liquids, or gases

If you have questions about a specific item, please contact support@truelove.store before purchasing.

3. Exchanges

We currently do not offer direct exchanges.
If you wish to replace an item (for example, a different size or color), please:

  1. Return the original product following our return process.

  2. Place a new order for the desired item.

This ensures you receive your replacement as quickly as possible.

4. Damaged or Defective Items

We want you to be completely happy with your order.
Please inspect your items upon delivery and contact us within 5 days if:

  • The item is damaged,

  • You received the wrong item, or

  • The product is defective.

Send an email to support@truelove.store with:

  • Your order number

  • A brief description of the issue

  • Clear photos or a short video showing the problem

Our team will evaluate your case and offer a replacement or full refund if approved.

5. Refunds

Once your return is received and inspected, we’ll notify you via email to confirm approval or rejection of your refund.

If approved:

  • Your refund will be issued to your original payment method within 10 business days.

  • Please note that your bank or credit card provider may take additional time to post the refund.

If more than 15 business days have passed since approval, please contact us at support@truelove.store.

6. Cancellations

Orders can be canceled within 24 hours of purchase by contacting our support team at support@truelove.store.
After 24 hours, your order may already be in processing or shipping and cannot be canceled.

7. Late or Missing Refunds

If you haven’t received your refund yet:

  1. Double-check your bank account or credit card statement.

  2. Contact your payment provider, as processing times may vary.
    If you’ve done this and still haven’t received your refund, please reach out to us at support@truelove.store.

8. EU 14-Day Cooling-Off Period

If your order is being shipped to the European Union, you have the right to cancel your order within 14 days of delivery, for any reason and without justification.
To be eligible, the product must be unused, in its original condition, and returned with all packaging and proof of purchase.

9. Contact Us

For all return, exchange, or refund inquiries, please contact:

📧 support@truelove.store
📍 True Love Inc
8 The Green, Suite B, Dover, DE 19901, Delaware, United States