Shipping Policy – Holzuhr Store

Multiple Packages

If your order contains multiple items, they may be shipped separately. This allows us to dispatch products from different warehouses based on availability and helps ensure faster delivery. You may therefore receive your order in more than one package and at different times.

Delivery Times

We work with trusted domestic and international fulfilment partners to deliver your order as quickly as possible.

Estimated delivery times are:

• Germany & European Union: 1–2 weeks

• Other countries: 1–3 weeks

Delivery times may vary depending on the product, destination, and customs clearance. Please note that these are estimated timeframes and not guaranteed delivery dates.

Delays, Lost or Returned Orders

All orders are shipped with tracking. If your order is delayed, returned to sender, or lost during transit, please contact us at privacy@holzuhr.store.

If an order is confirmed lost, we will either send a replacement at no additional cost or issue a full refund.

Please see our Returns & Refunds Policy for further details.

Customs, Duties and Taxes

Prices displayed on our website are exclusive of customs duties and local taxes. Import charges may apply once your order reaches its destination.

Any customs duties, taxes, or related charges are the responsibility of the customer.

We are not responsible for delays caused by customs clearance.

For more information, please contact your local customs office before placing your order.